How to Report Fraud in Massachusetts

To report fraud or a scam in the state of Massachusetts from Boston to Worcester, contact the Attorney General, the Better Business Bureau or one of the Federal, state or local agencies listed.

Massachusetts Office of the Attorney General

Attorney General: Martha Coakley

Boston Office

One Ashburton Place

Boston, MA 02108

100 Cambridge Street

Boston, MA 02114

Phone: 617-727-2200

TTY: 617-727-4765

Springfield Office

1350 Main Street, Fourth Floor

Springfield, MA 01103

Phone: 413-784-1240

Fax: 413-784-1244

New Bedford Office

105 William Street, First Floor

New Bedford, MA 02740

Telephone: 508-990-9700

Fax: 508-990-8686

Worcester Office

One Exchange Place

Worcester, MA 01608

Phone: 508-792-7600

Fax: 508-795-1991

Consumer Complaint and Information Section

Consumer Complaint Form:

File a Consumer Complaint

McCormack Building

One Ashburton Place

Boston, MA 02108

Phone: 617-727-2200

Report Unemplyoment Insurance Fraud in Massachusetts

Massachusetts Department of Workforce Development

Fraud Hotline – 1-800-354-9927

Email –

Fax – 617-723-5312

US Mail – U.I. Program Integrity Department, P.O. Box 8610, Boston, MA 02114

HUD Regional Office

Boston Regional Office

10 Causeway Street

Room 301

Boston, MA 02222-1092

Phone: 617-994-8200

Fax: 617-565-5257

Massachusetts Division of Banks

Consumer Assistance Office

Complaint Forms

One South Station

Boston, MA 02110

Toll-Free: 800-495-2265 ext. 501 – Massachusetts only

Phone: 617-956-1500 ext. 501

Phone: 617-956-1599

Nationally Chartered Credit Union

Region I – Albany

9 Washington Square

Washington Avenue Extension

Albany, NY 12205

Phone: 518-862-7400

Fax: 518-862-7420

State-Chartered Credit Unions

Massachusetts Division of Banks

One South Station

Boston, MA 02110

Phone: 617-956-1500

Fax: 617-956-1599

Savings & Loan Association or Savings Bank

Office of Thrift Supervision


Harborside Financial Center Plaza Five

Suite 1600

Jersey City, New Jersey 07311

Phone: 201-413-1000

Complaints: 800-842-6929

National Fair Housing Alliance

National Contact: Email:

1212 New York Avenue, NW Ste 525

Washington, DC 2005

Phone: 202-898-1661

Fax: 202-371-9744

Massachusetts Office of Consumer Affairs & Business Regulation

Massachusetts Board of Registration of Real Estate Brokers and Salespersons

239 Causeway Street, Suite 500

Boston, MA 02114

Phone: 617-727-2373

Massachusetts Board of Real Estate Appraisers

239 Causeway Street, Suite 500

Boston, MA 02114

Phone: 617-727-3055

FBI Field Office, Mortgage Fraud

White Collar Crime Supervisor

One Center Plaza, Suite 600

Boston, MA 02108

Phone: 617-223-6477

Massachusetts Better Business Bureau (BBB)

Better Business Bureau of Central New England


Phone: 508-755-2548

Fax: 508-754-4158

340 Main Street, Suite 802

Worcester MA 01608

Better Business Bureau of Central New England


Phone: 413-594-2160

Fax: 413-594-2167

35 Center Street, Suite 203

Chicopee MA 01013

Better Business Bureau of Eastern MA, ME, RI & VT


Phone: 508-652-4800

Fax: 508-652-4820

235 West Central St, Suite 1

Natick MA 01760-3767

Internet Crime Complaint Center

IC3’s mission is to serve as a vehicle to receive, develop, and refer criminal complaints regarding
the rapidly expanding arena of cyber crime. The IC3 gives the victims of cyber crime a convenient and
easy-to-use reporting mechanism that alerts authorities of suspected criminal or civil violations.
For law enforcement and regulatory agencies at the federal, state, local and international level, IC3
provides a central referral mechanism for complaints involving Internet related crimes.

Better Business Bureau

The Better Business Bureau (BBB) system in the U.S. extends across the nation; coast-to-coast, and in
Hawaii, Alaska, and Puerto Rico. Since the founding of the first BBB in 1912, the BBB system has proven
that the majority of marketplace problems can be solved fairly through the use of voluntary self-regulation
and consumer education.

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